Refund policy

Prices and payment
All prices are in Danish kroner and euros, inclusive of VAT but exclusive of any delivery charges. The total price you agree to when placing an order is the amount that will be debited from your account once your order has been dispatched. The amount will not be debited until we have processed and dispatched your order.

Right to cancel (Right of withdrawal)
You have a 14-day free return and exchange policy when you shop with us. You have the right to cancel a purchase within the first 14 days of receiving the delivery, provided that the product is undamaged, has not been washed and can be returned in the same condition as when you received it.

Returns
If you wish to cancel your purchase after receiving the item, please return it to us before the 14-day period expires. You must cover the direct costs associated with returning the item.
When returning an item, you are responsible for ensuring it is securely packaged.
You bear the risk for the item from the time of delivery. Remember to obtain a receipt for posting the parcel. Once we have received the returned items and verified that they meet the conditions for cancellation, we will refund the full purchase price. Please note that it may take up to 2 weeks for your refund to be credited.
If we find that your right to cancel cannot be honoured, we will contact you by email.

Complaints or defects
In the event of a defective product or an inconsistency – for example, if the product has been damaged during transit to you – we sincerely apologise and ask you to contact us immediately. It is important that you can clearly describe the problem/defect. If your complaint is accepted by our customer service team, we will refund the full purchase price and all delivery costs.
Please note that it may take up to 2 weeks before you see the credit in your account.

Defects and faults
You have a 24-month right to make a claim. You must make a claim within a reasonable time, which is within 2 months of discovering the defect or fault.
Please note that the above right to claim for defects and faults may expire before 2 years have passed since you purchased the product if the product is not designed to last at least 2 years, or if it has been used outside of normal use.

Privacy
We understand and respect the importance of privacy on the internet. We will not disclose information about customers/users to third parties unless it is necessary to complete a transaction. The business will never sell your name, address, email address, credit card details or personal data to any third party.

Other
To shop with us, you must be at least 18 years old and have a valid credit card.
We recommend that you check your order before submitting it. Before submitting your order, you can correct the information you have provided, such as your billing and delivery addresses. Once you have placed your order, you will receive a receipt summarising the order you have just placed.
We store your order and order confirmation so that you can obtain a copy at any time by contacting us.

Translated with DeepL.com (free version)